Privacy Policy

Who we are

The Sleep Shop at Furniture Mart is a locally owned furniture and mattress store in Greater Sudbury, Ontario. This policy explains what personal information we collect, why, and how we protect it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

On this website

• You can't place orders, create an account or fill in forms on this website, so it doesn't ask you for personal information.
• This website doesn't use advertising or analytics cookies.
• We count visits anonymously to see how the website is used: which pages are viewed, which buttons are tapped (such as Call or Directions), the general area a visit comes from (city or region), the type of device and browser, and the website that sent you here. This counter runs on our own server, sets no cookies, stores nothing on your device and doesn't keep your IP address. We don't share or sell this information or use it for advertising.
• Like most websites, our web server may record basic technical details such as your IP address, browser type and the page requested, to keep the site secure and working. We don't use these details to build profiles of visitors.
• The Google Maps and Apple Maps buttons open those services, which have their own privacy policies.

In the store

• Purchases: your name, phone number, email address and, for delivery, your address and delivery notes, so we can complete your purchase, deliver it, email you your delivery date and keep sales and warranty records.
• Loyalty Rewards: your name and email address to run your membership and keep track of your loyalty credit. You can choose to receive Rewards emails and unsubscribe at any time.

Who we share it with

Only what's needed to serve you: our own delivery crew (name, address, phone and delivery notes), and service providers that host our systems and send the emails you ask for. We may also disclose information when the law requires it. We never sell or rent customer information.

How long we keep it

We keep customer and sales records as long as needed to honour warranties, look after your purchase and meet Canadian tax and business record requirements.

Your rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we're legally required to keep. Contact us using the details below. If you're not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.

Changes to this policy

If we change this policy, the new version will be posted here with a new effective date.